We make patient experience the backbone of your practice through reviews and patient feedback.

Cutting Edge Medical Practice Review Platform is a patient experience and online review engine that enables insights, empowers marketing and converts patients. Gather patient feedback and reviews into one place to boost your practice.

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Cutting Edge integrates with over 100 online review sites including:

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Maximize Your Local SEO & Online Reviews

We know local SEO better than anyone. More reviews and better ratings help you harness the power of 3rd party online review sites to improve your website’s visibility and ranking in search. With multiple ways to add 1st and 3rd party reviews to your website, you can use Cutting Edge to turn your site into a sales funnel.

  • Build reviews on sites that matter to you
  • Display reviews on your website, including schema mark-up for maximum impact
  • Monitor review sites and Google Q & A
  • Easily add reviews to your website with Conversion Pop-Up
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Gain Testimonials: Positive feedback can display on your website automatically.
Easily Request Feedback: Email a request, hand patients an iPad in your office or simply refer patients to your website.
Encourage Reviews: After positive feedback is submitted encourage reviews at Google, Facebook, Realself and more.

Cutting Edge Practice Review is an automated platform that starts with just your patient’s email address or mobile number and does the rest for you. You can also use kiosk mode and pass an iPad to a patient in your office.

The patient is asked to rate how likely they are to refer your practice to a friend and to comment on their experience. This rating process helps form your Net Promoter Score, a key indicator and data point to your practice and patient relationship.

Patients that rate you highly (you set the rating criteria) will then be asked to consider reviewing your practice on one of the important review sites you have selected for your account.  Poor patient experiences are captured privately so you can follow-up with the patient to resolve their issue.

Long-term, consistent use of our platform will gain you testimonials, online reviews and better SEO visibility. We also monitor online review sites and alert you to new reviews posted on your practice so you can respond.

72% of patients say their first step in finding a new doctor is checking online reviews.

Cutting Edge packs dozens of customizable features into one solution to easily acquire patient feedback and online reviews.

Complete Platform

Simple, robust & complete feedback platform for your medical practice.

Mobile-friendly

All of our features are responsive for a complete mobile-friendly experience.

Scalable

Our platform can manage feedback for one practice location or dozens.

API

Use our API to automate and integrate our offering from start to reporting.

Review Signals (Review quantity, review velocity, review diversity, etc.) make up 15.44% of Google’s ranking factors for local map results.

Online reviews are more important than ever for boosting your practice.

Feedback Entry Points

Cutting Edge offers multiple methods to acquire your patients feedback and information.
Employ one or multiple methods to achieve the best results.

Single or Bulk Email

Manually add one patient email at a time or upload a spreadsheet.

Tablet & iPad Kiosk Mode

Use your tablet or iPad to capture your patients feedback and information onsite.

API Integration

Integrate our API into your CRM or database to fully automate the process.

Customer Feedback

Cutting Edge brings multiple levels of feedback from your patients into our platform allowing you to gather, evaluate, measure and market your patient’s experiences.

Net Promoter Score

Capture your Net Promoter Score, a powerful data point and indicator of your patients experience.

Patient Testimonials

We help you capture powerful testimonials from your patients that you can use in your marketing.

Testimonial Widget

Embed the widget anywhere on your own website to automatically display positive testimonials.

Online Reviews

We encourage happy patients to review you online at the review sites you select. Choose from over 100 review sites.

Reporting & Monitoring

Cutting Edge offers feedback notifications, review monitoring and platform reporting to help you analyze your patient feedback and online reputation.

NPS Reporting

We benchmark your Net Promoter Score over time so you can evaluate your improvement and patient service.

Review Monitoring

We monitor online reviews sites like Google, Facebook and more to alert you to new reviews so you can respond.

Reporting

Our reports dashboard offers high level and detailed reporting. You can set-up auto-delivery of weekly or monthly reports.

Negative Alerts

Receive email alerts when patients rate you low so you can follow-up to and head off negative online reviews.

Centralized Patient Experience & Review Management

Cutting Edge is intuitive and robust with features. Gain efficiency by managing your patient feedback and online reviews all in one place. See results as you capture, monitor, and grow your reputation along with your practice.

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Add Patients Easily

Add patients in just seconds or even automatically to request feedback and reviews with ease.

Automated Process

Our system handles the requests, reminders, personalized content and more to engage your customers. We save you time!

Your Branding

Our emails and messaging are customized with your brand, logo and accent color to have you looking great.

Manage & Respond

Receive notifications for new feedback, reviews and more. Respond right from our system for easy communication.

Market Your Reviews

Use our Review Widget, Conversion Pop-up and social features to market your great reviews and improve your SEO. Let’s win your next patient.

Reporting & Insights

Get the data and insight you need to manage, make changes and track progress of your reputation, reviews and Net Promoter Score.

We’ll help you build a better practice

Cutting Edge will make patient experience the backbone of your practice, building a continuous cycle of happy patients and powerful reviews to help you capture your next patient.

What’s the cost?

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